FAQs
Here are some of the frequent questions.
If you don't find an answer here, feel free to reach out to us moorea9112@gmail.com.
COMMON
Where can I purchase MO’OREAlaundry products?
Where can I purchase MO’OREAlaundry products?
MO'OREA products are currently on Amazon online ordering only.
How do I get a free starter set?
How do I get a free starter set?
MO’OREA has a great welcome package for all new customers!
Step 1: After your first order purchase is received, you post your usage on Instagram, TikTok, YouTube, or Amazon.
Step 2: Contact moorea9112@gmail.com and send your video.
Step 3: Get up to $50 worth of sustainable products for free!
What is Dolphin club?
What is Dolphin club?
You can sign in to join Dolphin Club and get rewards! Learn more on our "REWARDS" page.
Aside from the natural product range, how does MO’OREA support the environment?
Aside from the natural product range, how does MO’OREA support the environment?
Every time you buy, you’re helping protect our oceans and forests.
Protecting our forests and oceans is critical as they face increasing threats. To make a difference, we donate 1% of our annual profits to environmental protection initiatives, helping preserve these vital ecosystems for future generations. Your purchase supports a healthier planet.
Do you have an affiliate program?
Do you have an affiliate program?
Yes, we do have an affiliate program on Amazon, TikTok, and Instagram. Feel free to contact moorea9112@gmail.com.
This program not only offers great rewards but also allows you to participate in our branding and market development.
Do you offer wholesale products?
Do you offer wholesale products?
We do have a wholesale plan and will give the best offer we can.
We are working on branching out to some big retail stores right now. Please stay tuned!
If you would like to support and offer opportunities to us, please contact us at moorea9112@gmail.com to get a customized wholesale program and we are very happy to work with your brand.
What is your refund policy?
What is your refund policy?
Our refund policy and satisfaction guarantee are very simple at MO’OREA. If you are unsatisfied for any reason, please reach out and let us know. We will either send you a replacement product or refund your order, depending on the circumstances.
Your refund will be credited back to the card you used to make your purchase, and it will arrive back in your account within 7-10 business days. If this is not the case, please don't hesitate to reach out and let us know so we can check on it for you.
We love feedback and might ask you a few questions to get a better understanding of your experience. We also really appreciate it when you send us a photo of your product if it is damaged, unusable, or in any way not what you expected.
Your customer experience is our priority, and our goal is to do everything we can to make your experience a positive one.
Simply send us a message and receive an almost immediate response at moorea9112@gmail.com.
PRODUCTS
Which Laundry product should I use?
Which Laundry product should I use?
Laundry Pods
Features:
Convenient: Pre-measured; simply toss in, eliminating the need to measure powder or liquid.
Concentrated Formula: Highly effective in removing stains, suitable for a variety of dirt.
Ideal For:
Busy families or individuals looking for a simple laundry experience.
Laundry Sheets
Features:
Eco-Friendly: Minimal packaging, reducing plastic waste.
Dissolvable Formula: Easily dissolves, suitable for all water temperatures.
Lightweight & Portable: Great for travel or on-the-go use.
Ideal For:
Consumers who prioritize environmental sustainability.
Frequent travelers who want to lighten their luggage.
In addition, for larger loads, laundry pods may be more efficient; for smaller or occasional loads, laundry sheets offer flexibility.
How well will MO'OREA Liquid Laundry Detergent Pods clean tough Stains?
How well will MO'OREA Liquid Laundry Detergent Pods clean tough Stains?
Our MO'OREA Pods laundry detergent packs a powerful punch! Our formulas have been carefully designed and performance tested to clean as well as, or better than, leading brands of generic laundry detergents. We bring nature into the science lab, using Scent Trek technology to draw out nature's best, applying safe and environmentally friendly ingredients, selecting gentle and biodegradable ingredients, and utilizing 8x high concentration to ensure cleaning power.
What is in your products?
What is in your products?
We’re glad you asked! We’re proud of what our products are made of - down-to-earth, pronounceable ingredients that are good for you and the planet.
Do you make fragrance-free products?
Do you make fragrance-free products?
Yes! We offer free fragrance laundry detergent sheets.
Are MO’OREA products safe for sensitive skin?
Are MO’OREA products safe for sensitive skin?
Yes, MO’OREA laundry sheets are all designed to be gentle on sensitive skin. However, there is always a risk that the skin may react to even the most natural ingredients. If you have concerns about a potential reaction, we suggest testing a small amount of product on a patch of skin and waiting 24 hours to ensure that there will not be a reaction with more extensive use. If irritation does occur, please rinse with water and discontinue use.
How do I use the Liquid Laundry Detergent Pods?
How do I use the Liquid Laundry Detergent Pods?
1 Pod = 1 Medium Load (6 Pounds of laundry). 1 pac effectively cleans, 2 pacs transport you into the sensory delights of MO'OREA.
Step 1: Dry hands before removing Pods from the package.
Step 2: For front-loading machines, place the liquid laundry detergent pod directly to the back of the bottom of the wash drum, not into the special compartment marked for detergent. For regular top-loading machines, place the liquid laundry detergent pod directly to the back of the bottom of the wash drum.
Step 3: Add clothes and start the machine.
How do I use the Laundry detergent sheets?
How do I use the Laundry detergent sheets?
1 Pod = 1 Medium Load (6 Pounds of laundry). 1 pac effectively cleans, 2 pacs transport you into the sensory delights of MO'OREA.
Step 1: Dry hands before removing Pods from the package.
Step 2: For front-loading machines, place the liquid laundry detergent pod directly to the back of the bottom of the wash drum, not into the special compartment marked for detergent. For regular top-loading machines, place the liquid laundry detergent pod directly to the back of the bottom of the wash drum.
Step 3: Add clothes and start the machine.
How long can MO’OREA expect the fragrance to last on our garments?
How long can MO’OREA expect the fragrance to last on our garments?
Fragrance life depends on a number of different factors. With that said, based on our testing, fragrance life is estimated to last 12 weeks on your garments based on microencapsulation technology.
Do MO’OREA laundry products work in cold or hot water?
Do MO’OREA laundry products work in cold or hot water?
Sure. MO’OREA laundry detergent pods and sheets are well-tested in the dissolution rate in water. We formulated them to dissolve well in cold and hot water. We recommend using cold water, as it is significantly better for the environment since the cycle uses less energy to heat the water.
Mo’orea laundry detergent sheets are applicable for quick wash mode!
But please note that Mo’orea laundry detergent pods do not apply to the quick wash mode.
What is MO’OREA packaging made of?
What is MO’OREA packaging made of?
The packaging of Mo’orea laundry sheets is made from recycled cardboard with 100% original pulp.
You can rest assured that we have never changed our mission to reduce plastic waste in small everyday actions we can! Thank you for choosing and joining us!
Why can't I smell the fragrance after taking the clothes out of the washing machine?
Why can't I smell the fragrance after taking the clothes out of the washing machine?
Our laundry beads use unique patented microencapsulation technology, the fragrance is wrapped in a high-molecular polymer shell to prevent the fragrance from being lost prematurely during the washing process.
Are MO’OREA products cruelty-free?
Are MO’OREA products cruelty-free?
We are firmly against cruelty to animals. MO’OREA products are not tested on animals.